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Strategic Innovation + Experience Design = Shareable Brands Real power in the modern marketplace comes from igniting innovation and creativity. Experience design unlocks the power of innovation and creativity, creating paths for people to connect with a brand in a meaningful and engaging way. That is at the core of experience design. At Orbital Socket, we define experience design as the practice of designing products, processes, services, events, multichannel journeys and environments, with a focus placed on the quality of the user experience within culturally relevant and engaging solutions. Experience A particular instance of personally encountering or undergoing something. Design Design is a process to develop purposeful and innovative solutions that embody functional and aesthetic demand based on the needs of the intended user. It is applied to digital and physical services, processes, and environments.  Experience design is about telling great stories and creating dynamic adventures for your customers to travel along with you. It’s about helping them see the value of your product or service and how it meaningfully aligns within their lives in ways that feel organic and intuitive. They discover your product or service along the way, adopt it as their own, and become a co-creator of what the brand expression ultimately becomes. 
Want to know more about igniting the power of experience design to help you take control of your market? Give us a call 704-931-3529 or email us at [email protected] today.
#seewhatspossible #buildingshareablebrands
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 Strategic innovation takes the age-old marketing principles that have worked for a long time and dips them in modern marketing approaches and roles them in innovation.
It forces relevant and meaningful differentiation that leads to new spaces where new conversations and customer engagement is provoked. It answers questions like who do you want your customers to be and who are they trying to become? What is your highest most exclusive value and how does it align with their journey? It sets in motion, keyword “motion,” a sustainable platform and engine that will fuel growth for a prolonged period of time. It is anchored in digital realities and energized by technology. It is steeped in ideology and a deep sense of thoughtfulness around behavior and how and why people do things that lead down paths of how they can and will do it differently. We help you discover, through strategic innovation, how you can see clearly in the marketplace to WIN! Consistently and effectively. It makes you a hero while making your brand king of the category. A category that you define and own and your competitors envy and want to emulate. Now, who doesn’t want that? [email protected] 704-931-3529 Be clearer. #seewhatspossible  One of the most important dynamics for brand building in the modern marketplace is creating a brand that is shareable. At Orbital Socket, we have made this a core part of our offering and our approach to building successful brands that win in the modern marketplace. Sharing among people has clearly proven to be one of the most powerful ways for brands to win Fueling that process is the challenge and opportunity. Once you figure out who they are, where they are going and what drives them to share, you are much closer to having big consistent wins in the marketplace. The core dynamic of sharing is primarily fueled by relationships. That would include the relationships that people have or can have with brands but more importantly, it is about how brands fuel engagement between people. The New York Times Customer Insight Group discovered that there are five key reasons people decide to share things with others. This study on the psychology of sharing and word-of-mouth movements presented a critical opportunity for marketers who want to connect more deeply with their audience and engage with them in the sharing process. If we can better understand why people share, then we can leverage this information to drive key drivers of brand and business growth. Most experts will acknowledge that people buy (and share content) from those that they know, like, and trust. Most sharing, as it turns out, is primarily dependent on the personal relationships. The 5 most common reasons people share are: 
It was also found that some users share as an act of “information management.” 73% of respondents said that they process information more deeply, thoroughly and thoughtfully when they share it. So, how can we make this work for your brand? Here are several ways that can be very effective and game-changing. 
Source: The Psychology of Sharing: Why People Share Online, The New York Time Information Group, October 2011
*UPDATED 6/1/21
Has this been a challenging or difficult time for you? Sometimes, the most significant challenges often produce the greatest opportunities. The challenge of keeping pace in the constantly changing digital landscape presents many opportunities to connect with people at a deeper level. The challenge of navigating in a Pandemic and rethinking the way you do business presents opportunities to meet people where they are at right now. These more precise engagements lead to stronger relationships with a greater lifetime value. Orbital Socket is a brand engagement company that creates captivating brands, igniting business growth by building relationships between brands and people. We develop innovative marketing platforms built around storytelling that captivate people, activating these relationships - moving consumers from transactions to relationships and increasing their lifetime value for the brand. Orbital Socket is a brand engagement company that creates captivating brands, igniting business growth by building relationships between brands and people. We develop innovative marketing platforms built around storytelling that captivate people, activating these relationships - moving consumers from transactions to relationships and increasing their lifetime value for the brand. We do this through The Human Exchange of Ideas, a methodology that encompasses the dynamics whereby ideas move from one person to another and from one group to another. No matter how much we inject technology into marketing and the concept of activation, its essence will always be human. Humanity is the center of it all, and captivating brands understand this. Give us a call today at 704-931-3529, or shoot us an email at [email protected]. We look forward to helping you #seewhatspossible. Orbital Socket? What's An Orbital Socket? *Upated 11/27/23
At Orbital Socket, we often find ourselves fielding the question, "What's with the name?" If you're curious, and we hope you are, give us a ring at 704-931-3529. In the meantime, let's dive into what truly sets Orbital Socket apart. What Are We Orbital Socket is a creative business consultancy and branding agency in Charlotte, North Carolina. We work with companies to accelerate growth by defining and engaging new market segments. What We Do Orbital Socket is your partner in propelling companies toward accelerated growth by identifying and captivating new market segments. As a pioneering Charlotte, NC-based creative business consultancy and branding agency, we specialize in crafting meaningful connections with consumers, leveraging data-driven insights to shape strategy, and fostering a mutually beneficial link between brands and their audience. This connection is brought to life through compelling storytelling and activated through creatively driven expressions. Who We Are Picture Orbital Socket as a dinner table community—a space that's welcoming, diverse, and inquisitive. We're a group that values genuine, authentic relationships with our neighbors. We believe in the power of meeting new people, intentionally connecting with them, breaking bread, and exchanging ideas as ways to enrich our community. Our table always has room for one more, and we're always ready for another guest. A shared table, to us, signifies confidence in ourselves and others and unlocks the potential within everyone. How We're Different Diversity is at the heart of Orbital Socket—diverse in expertise, lived experiences, and ethnic backgrounds. We are a multicultural group tackling challenges from various perspectives, providing a fresh outlook on problem-solving. Our uniqueness lies in our ability to approach problems with innovative lenses, consistently delivering new ideas and solutions. What is Our Product Orbital Socket specializes in creating captivation—the energy necessary to attract and engage people. This involves discovering and activating what is relevant, interesting, and engaging about a brand to a new audience segment. As a leading creative business consultancy and branding agency in Charlotte, NC, we craft a strategically sound creative roadmap or guidebook that captivates your audience and equips you with the tools for a profitable, long-term relationship. How Does it Work Captivation, to us, is the key to engaging people at a high level and becoming a part of their consideration set. It hinges on three critical facets:
Let Us Help You Grow Ready to grow your business? Reach out to us at 704-931-3529 or shoot us an email at [email protected]. And, of course, don't forget to ask us about the intriguing story behind our name, Orbital Socket. We're here to elevate your brand, one captivating connection at a time.  Hilary Burns Staff Writer Charlotte Business Journal
Greg Johnson still thinks back to his days with Nike regularly. Johnson runs his own Charlotte-based business that helps other companies leverage and build brands. So his time with Nike, one of the more iconic brands on the market, is relevant. Johnson served as marketing director for Jordan Brand in the early 2000s before moving back to the East Coast to be closer to family. Greg Johnson is the co-founder and managing director of Orbital Socket, a local marketing. After a few years with BooneOakley, a local ad agency, Johnson and his wife launched Orbital Socket in 2014, a marketing firm that specializes in branding. The husband-and-wife team now runs Orbital Socket out of the Portal building at UNC Charlotte. Orbital Socket works with startups to create and shape their brands. They also work with larger companies to “energize” part of the business. "The best practices I gained over 25 years, I apply it (all) now to these companies," Johnson says. "It has been incredibly invigorating to me. I feel so fortunate." I caught up with Johnson recently to learn more about branding. Here are excerpts from the conversation, (edited for brevity and clarity): What are common mistakes you see companies make with their brands? I think they oversimplify what they think a brand is and therefore never really get to the rich, meaningful story behind what their brand can be. They then lack the type of connectivity they would have with their customers. It starts with the deep customer development — understanding who they are and importantly where they are going. And do you align your real promises that your company or brand is making with your journey? How does company culture play into that? I think now more than ever culture is critical. Everyone’s excited about the millennials and that’s important because it’s a fast-growing group that spends a lot of money, but the thing is they shape culture that’s really what is powerful to me about millennials — they shape culture. The things they do we ultimately all end up doing. Culture is critically important. I study culture, and it’s a big factor when I talk about customer development. It plays a big role in that process. Are there any specific experiences at Nike that showed you why branding is so important? In my experiences there has not been a better example of what happens when you really understand your customer, and you really have developed a rich story around what your brand stands for. Michael (Jordan) was great. He’s the best basketball player ever in my opinion. He had an incredible shoe product that he then turned into a brand and now that brand makes training products, baseball cleats and football cleats and there is apparel — it has people lining up with great anticipation for the next show all because he did the work around understanding his customer, understanding where they are going with their life and how his brand can be important to them along their journey. That is really the model I base the work I do on. PHOTO COURTESY OF GREG JOHNSON The 31st Annual Midsouth Regional Emmy Awards were held Saturday, January 21, in Nashville, TN. The Levine Center for the Arts spot, #LongLiveArts, created by Orbital Socket and produced by Priceless Misc. won the Promo Spot/Image category. #LongLiveArts is the marketing campaign Orbital Socket developed to promote Levine Center for the Arts. Located in Charlotte, NC, this cultural center includes the Bechtler Museum of Modern Art, Harvey B. Gantt Center for African-American Arts+Culture, John S. and James L. Knight Theater, and Mint Museum Uptown.
“There is a critical need to identify the real meaning and value of museums to the community and the individual,” says Hillary Cooper, Director of Advancement & Communications at The Mint Museum, representing Levine Center for the Arts. “By combining forces, Levine Center for the Arts does a great job at creating these vital and rich cultural experiences that can’t be missed. It’s a collection of Charlotte’s art, a symbol of pride.” “We wanted to create a video that showcased what you will experience at Levine Center for the Arts,” says Greg Johnson, Managing Director at Orbital Socket. “The video itself had to be a piece of art, which I think we successfully achieved. It’s quite stunning.” You can learn more about the #LongLiveArts Campaign here. Or, click here to learn more about how Orbital Socket can grow your business by leveraging modern approaches to build engaging customer experiences.  Here are a few branding rules that have been helpful to us at Orbital Socket. These are some rules that come out of our expertise around creating strong brands that have helped many companies see what’s possible. So, here are our rules:
1. Seek out strong insights – A strong brand begins and ends with great consumer insights. It’s not about what we want the brand to be and how we want it to connect, but it’s about who they (the consumers) are and where are they going. How do we effectively identify key insights that will unlock their willingness to become aware of and eventually engage with the brand. There has to be an ongoing ferocious commitment to learning about the consumer. 2. Develop a distinctive positioning – There has to be clear, distinguishable positioning that brings a clear and distinctive point of view to the marketplace. It should be clear and distinctive (did I say that already?). 3. Define invigorating touch points – The strong brand positioning should fuel perspective around how the brand can become “touchable” or accessible by the consumer. They should get it and want to get to know it. Defining the touch points that align with where they are going is essential. 4. Create a powerful experience – Creating experiential touch points is essential. As marketers, we are in the experience business and must make sure that all that we are doing works hard to create emotional connections to the consumer. Remember to seize opportunities to surprise and delight the consumer. 5. Infuse brand within your culture – Make sure that everyone on your team fully understands and embraces the brand. Your best ambassadors work for the company. There are many rules about branding that many people have proclaimed over the ages, but these rules seem too particularly important in this modern marketing age. They serve as guides for us as we help companies see what’s possible for their brands and bring them to life in new and powerful ways. |
AuthorGreg Johnson, Managing Director-Orbital Socket Archives
May 2021
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